(Professionals)
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Search our FAQs for answers to anything you might be wondering.
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The Basic
What is a personalized supplement?
Vitamins and minerals are essential to helping your body develop and function as it should. The personalized supplement is designed to address a health gap in users by providing tailored solutions for individual requirements. They are more effective, as smart nutrition uses your own health data to create your personalized formulation — they have what you actually need to correct deficiencies and help you reach the specific health goals you've identified.
Why should I take a personalized supplement?
You don't go over your recommended Daily Value (DV). Low-quality supplements can contain additives that block your body from absorbing the active ingredient that you need. Common multivitamins don't have 100% of your DV. But here, you have the perfect amount for your body balance with the USP and NSF seals of approval.
Who can use Personage products?
Our personalized Packages are intended for use for individuals over the age of 18. However, you can use other prepared products or individual pills with the advice of your child's doctor.
Why should I take multivitamin and minerals?
The world has become an increasingly stressful environment that causes the depletion of nutrients in most people’s bodies. Also, the body easily rids itself of small surpluses of water-soluble vitamins. Therefore, it’s wise to avoid unnecessary health problems due to their depletion by retaining a small surplus in our systems, rather than risk deficiency that can lead to illness, impeded healing, or retarded growth or development. Furthermore, they can support healthy metabolism, promote immune system health, maintain cell membranes and structure, produce red blood cells, promote healthy hair, skin and nails, promote healthy joints and mucous membranes, improve night vision, and promote hormone production. If you have been slightly deficient in nutrients, then your levels of certain enzyme systems in cells are likely depressed and require rebuilding; this is only possible with an abundance of nutrients necessary to support this healing. It is important to note that taking vitamins should not replace a healthy diet. Vitamins are meant to supplement your diet and help fill in any nutritional gaps that may exist.
Why can’t I just buy an over-the-counter multivitamin?
Over-the-counter multivitamins are designed to be a one-size-fits-all solution, but everyone’s nutritional needs are different. Personalized supplements are definitely better than over-the-counter multivitamins because they are tailored to your specific needs. Personalized supplements take into account your age, sex, weight, diet, lifestyle, and other factors to create a supplement that is tailored to your specific needs. This means that you get the nutrients that you need in the right amounts and in the right form for your body. In addition, personalized supplements are often made with higher-quality ingredients than over-the-counter multivitamins. Many of the supplements on the market today far exceed recommended nutrient dosages, and consist of unnecessary and potentially harmful ingredients, such as heavy metals. Most of us lack vitamins and minerals; although we may not note symptoms of nutritional deficiencies or may feel okay without knowing of harm to our bodies, like loss of bone density that may one day become osteoporosis. It's wise to listen to your body for once and give it the balance it needs.
Which supplements can I take if I'm pregnant, trying to conceive, or breastfeeding?
There are certain vitamins and minerals that are crucial for healthy development of the fetus. These include iron, folate, vitamin D, and vitamin B12. We strongly recommend discussing your supplements and assessment results with your doctor or healthcare professional. Reach out to us if either of these changes occur once already on the program as your subscription will need to be adjusted to reflect your new nutritional needs.
Should I Share the insights with my doctor?
We advise you share information about anything that you are ingesting with your healthcare professional.
Personage
What does Personage do?
Personage offers bulk and white label production for specialists. We provide a simple and convenient way to understand and improve the body balance. You can use your patient’s lifestyle information to generate the optimal personalized all in one package that is unique to the patient’s needs. We ship the monthly subscription straight to their door, taking the guesswork and hassle out of supplement shopping.
Where are Personage Packages made?
Our company is located in the Southern California, Orange County.
Why is Personage superior over other vitamin/mineral subscriptions?
Because we proudly do no one else does!
Because we are Truly Personalized; it’s yours and yours only, all ingredient are specifically dosed for you and made for you one by one.
Because we are Trusted; Our raw ingredients regulated by the Care Quality Commission & tested by third parties & in house.
Because we are Evidence-Backed; formulated for results with our team of pro-level +30 years’ experience in clinical wellness & the most up-to-date trials.
Because we promise Clean Label; clean ingredients you can pronounce with our 6-month warehouse disposal.
Because we cater to diverse dietary needs (vegan, vegetarian, keto, paleo) and eco-conscious consumers.
Because we are Affordable & Beneficial; save time & money with one convenient supplement that your body can utilize.
Because we have Continuous Support; Free one-to-one support from your own clinicians & health experts throughout your journey.
How can I contact you if I have further questions?
You can get in touch with any questions or comments via email (cs@personage.com). Our customer service team will get back to you as soon as they can and their hours are 9am - 4pm, Monday - Friday (excluding bank holidays). Our knowledgeable staff are here to help, and your feedback is important to us. We'd love to hear from you!
Products
Who can use Personage products?
Our personalized Packages are intended for use for individuals over the age of 18. However, teenagers/children can also use other prepared products or individual capsules with the advice of their doctor.
Where could my patients find my formula and prescription?
By sending the formula page link to your patient, they can access your prescribed formula and medication details directly via email. A profile creation is not required. Upon clicking the link, they will be directed to the payment gateway. Post-payment, the order will be processed and delivered within a few days.
Could my patients change my formula?
No, patients do not the access to add or remove items. Should there be a necessity to alter the formula, they should reach out to you for guidance.
How many packs do you send?
Great question! Each box comes with a 3-month supply of capsules or powder, plus a 1-month bottle for easy monthly refills. Of course, brochures and product information will also be sent. Capsules are easy-to-swallow and contain all the ingredients you have ordered. You should take the capsules daily as shown in your shopping cart on a daily basis or as instructed on the bottle. The same applies to the powders. For yearly subscribers, a new box will be prepared and sent before the end of each 3-month period to ensure continuity. If you’re not on a yearly plan, you’ll need to place a new order as needed.
How do I know the products are of the best quality?
The company prioritizes extensive research and partnerships with advanced manufacturing facilities. They focus on using potent, pure, and clinically proven ingredients with high bioavailability. All products are made in the USA. All ingredients in our products adhere to FDA compliance, cGMP Certification, USP and CFR111 standards, ensuring they are non-toxic, non-GMO, glyphosate-free, gluten-free, and free from preservatives, parabens, and cruelty. Additionally, we provide options for organic and vegan ingredients.
What countries do you source your raw materials from?
Our raw materials are sourced globally from reputable manufacturers approved and inspected by the FDA, including countries like the USA, Canada, China, Korea, Japan, India, and Germany. While we import most of our raw materials, our products are packaged in the USA, allowing us to label them as “Made in the USA.” The reality is that domestic manufacturing is limited, and like other US companies, we obtain certain items like protein powders, botanical extracts, and few other ingredients from within the country. With that said, our raw material tests include ICP-MS heavy metal test (Hg, As, Pb, Cd), FTIR purity test, UV-Vis potency test, Titration potency test, Microbiology contamination test, Loss on drying, pH, density and particle size.
Orders & Subscriptions
How does the subscription work for patients?
Duration> Personage subscriptions are initially set for a 3-month period and will automatically renew for another 3 months unless you choose to cancel.
Payment Schedule> Despite all products being available for a 3-month usage and dispatched simultaneously, the payment is processed on a monthly basis.
Order Management> After the initial 3 months, you’ll have the option to edit or extend your previous order or opt to cancel the subscription. Please note that you have a 14-day window prior to the commencement of the new subscription period to make changes of any kind or cancel your subscription.
We hope this helps clarify how the subscription operates! If you have any more questions or need further assistance, feel free to ask.
Do you have a minimum order?
No, we don’t! We believe that with our services you'll definitely increase your orders yourself!
I am interested in purchasing wholesale quantities of a product under my name and brand. How can I do this?
We have special conditions for bulk and white label production. To create a wholesale account, you must connect with us via email <cs@personage.com>. You will receive a response to your inquiry within 24-48 hours. A business license or resale number may require, where applicable. We’ll assess your order’s quantity and variety and provide you with the exact price and timing.
Do you offer a family plan?
Yes, we even provide the Personalized Personage Package for your family! You can create packs for each member of your family under the same account.
How can I be sure to set product dosage correctly?
Dosages set in supplement packages can be updated before the checkout page and reflected in your patient’s account immediately. When setting dosage instructions, you can also use our dosage instructions in each product page to calculate DVs or to replicate dosage instructions as they appear on the label. The final dosages are your default for the products you recommend.
Can I Set prescription for my costumers?
Definitely! You can adjust the number and type of units (capsules, pouches), the frequency and time of consumption, and the duration the product should be used for. Use the text box directly below ingredient list to add notes and instructions.
I’ve placed an order for my patient, will I be informed about the manufacturing and shipping process?
Certainly! Once you’ve placed an order, we’ll keep you informed via email about the manufacturing and shipping process. You’ll receive step-by-step updates.
Can I view my past orders?
You can view your order history when you are logged into your account. Click on “Account” at the top of the page and then on the “Order History” tab to view your past orders.
How can I cancel or edit an order?
To cancel/edit an order, submit a cancellation request via Email <cs@personage.com> within 24 hours from the invoice date or simply log into your account and place your change there.
Account Information
Do I need an account to order?
Yes! You will need one to manage your subscription before placing your orders. To streamline your experience and manage your patient’s profiles more efficiently, you will need it too! It’s a quick process and will help you stay organized.
I forgot which email I used to sign up.
If you forgot which email is associated with your account, contact us at cs@personage.com and let us know the name, phone number and shipping address associated with your account. We'll be happy to help you log in and start managing your account!
I forgot my password!
It happens to all of us! You can use the “Forgot Your Password?” icon on our login page to reset your password. You will receive a link in your inbox to update your password. Make sure to check your spam folder as sometimes the password reset email will end up there.
Is my data safe?
Keeping our customers' data safe is of utmost importance to us. We never share any of your personal identifying information with anyone, EVER. We guarantee that we will not sell or pass your data to any third party outside of Personage in the normal course of business, unless that third party requires the data to provide you with your order for delivery, or if required to do so by law. We store your data on our secure servers and customers can request a data update, a copy of their information, and that their account or data is deleted permanently, in line with the 2018 General Data Protection Regulation.
Shipping
How much does shipping cost?
Shipping cost depends on your address. At checkout, you will be asked to enter the delivery address and then the shipping cost will be displayed.
Where do you ship?
We ship to all USPS-verified addresses. But stay tuned! Make sure to follow us on social media to learn when we start shipping to your corner of the world!
How soon will my order arrive?
Orders will be shipped same-day whenever possible. Products are shipped from our headquarters in the Southern California. Free Ground and Fixed Rate Shipping can take up to 5-7 Business days for delivery depending on the shipping destination of your order. Signature may or may not be required depending on destination.
What if I have errors in Address/Phone Number?
Once an order is shipped, the delivery address cannot be changed. The company isn’t liable for any delays, fees, or delivery issues resulting from incorrect shipping details provided by the customer. However, we work directly with our shipping providers to help resolve address issues where possible, no refund or replacement can be offered if an order is rejected, lost, or destroyed due to such errors. If an order is returned due to incorrect address information, the customer will bear the return shipping costs, and a refund will be issued as per the Returns & Refunds policy.
Payment
Who pays for the product?
All product, tax, and shipping costs are borne by the end customer or patient. When the expert registers the formula, the link to the checkout page will be sent to the end customer’s email.
When am I charged for my orders?
The charge to your credit card will be applied as soon as your order is processed, either on a monthly schedule or when your subscription renewal takes place.
How does pricing work?
For impersonalized products, the quantities on the site reflect what's included in a daily dosage, and prices are the price per month. This minimum of 3-month subscription of impersonalized products doesn't include any subscription fees.
What forms of payment do you accept?
We are happy to accept all major credit cards including Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay, PayPal, Meta Pay, Shop Pay, Venmo, and Diners Club. If you experience difficulties using your credit or debit card to make a purchase, please first contact your bank to ensure that there are no errors. In most circumstances this will resolve your problem.
Is my credit card information kept secure?
The security of our customers is of the utmost importance to us. We work with industry-leading partners to ensure the security of your credit card. We always utilize leading encryption technologies on all credit card information.
Returns & Refunds
What if I am not happy with my purchase?
We think you’ll love your new balance with Personage! You are dealing with a 32-year-old committed, reputable and trustworthy company. However, if you feel that something is not right with your order, contact us at cs@personage.com and we’ll do our best to rectify the issue.
What is your Returns Policy?
If you request a refund before/after your impersonalized products have been shipped or your personalized package has been made (within 24 hours) we can issue a 100% refund to your card minus a shipping fee. Any applied discount codes are not refundable.
How should I return the impersonalized products?
To return an impersonalized products, it must be in its original, unopened packaging. Opened items will not be accepted and will be sent back at the customer’s expense. Include a copy of the original invoice with your return, and feel free to add a note with any instructions or feedback. To initiate a return, email cs@personage.com with your invoice number and details of the items you’re returning.
My state has some Restricted Items, what should I do?
Import regulations may restrict the availability of some products for shipping to certain states. The company apologizes for any inconvenience and strives to keep shipping restrictions current, but cannot guarantee real-time accuracy due to frequent changes in regulations. Customers are advised to consult local authorities for the latest information on import rules. Feedback is encouraged, especially if customers identify products that should be restricted or permitted based on local policies, which the company will promptly review and adjust shipping rules as necessary. It’s important to be aware of your area’s import laws or any needed permits or prescriptions to avoid any issues with your order. Personage is not liable for products that are restricted or require special authorization in your region. Orders not received due to these reasons will not be refunded.
Gifts
How can I send someone a gift card?
At this time, all Personage Gift Cards are digital. Head over to our Gift Card page where you can purchase a gift card. You do not need to create an account to send a gift card, and your recipient will not need an account in order to redeem a gift card; so feel free to spread this super healthy gift far and wide. Gift cards will be sent via email either at the time of purchase or a date in the future, such as a holiday or birthday. If you would like to schedule the send, simply select the date you would like your card to be received and it will be sent on the morning of via email between 9 and 12 AM.
How can I redeem my gift card?
Enter your gift card code at checkout under Billing (Please note that we will need to collect your billing information as we are a 3-month subscription). If you have money left over on your gift card after placing your first order, it will be automatically applied to the next order. Our gift cards expire after a year.